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PATIENT SATISFACTION SURVEY – CENTERS FOR MEDICARE AND MEDICAID SERVICES
Patient Satisfaction Measure ANS / Massachusetts Avg / National Avg
How often the home health team gave care in a professional way? 97% / 88% /88%How well did the home health team communicate with patients? 95% / 85% / 85%Did the home health team discuss medicines, pain, and home safety with patient? 91% / 84% /83%How do patients rate the overall care from the home health agency? 98% / 85% / 84%Would patients recommend the home health agency to friends and family? 98% / 81% /78%Source: Medicare.gov website - Home Care Compare, April, 2016 – March, 2017
ANS did not get a CMS star rating for the period because the number of surveys returned did not reach the required threshold. ANS did have a high percentage (52%) of patients who did return their surveys.